Refund & Returns Policy – GLOE Clothing
At GLOE Clothing, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Refund & Returns Policy explains the requirements and process for returning eligible items.
30-Day Return Policy
You have 30 days from the date of delivery to request a return. After 30 days, we may not be able to offer a refund or exchange.
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition
- In the original packaging where applicable
- Accompanied by valid proof of purchase
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order details and clear photos of the product so our team can review the issue and assist you.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected. If approved, the refund will be issued to your original payment method.Please note that processing times may vary depending on your bank or payment provider.
Sale Items
According to the current policy, sale items are not eligible for refunds, while regularly priced items may be eligible if they meet the return requirements.
Exchanges
Exchanges are available for items that are defective or damaged. Please contact our support team before sending an item back so we can provide the appropriate instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error or defective product on our side. Original shipping charges are generally non-refundable.We recommend using a trackable shipping service when returning an item.
Need Help With Your Return?
If you have any questions about refunds, returns, exchanges, or your order, please contact the GLOE Clothing support team:
Email: info@gloeclothing.com
We are happy to assist you and help make your return experience as simple as possible.